Menzies Aviation provides a wide range of air cargo handling services, including:

• Cargo Handling
• Warehouse Management
• Special Cargo Handling :
        ○ Dangerous Goods
        ○ Live Animals
        ○ Perishables
        ○ Valuables
• Customs Clearance
• Freight Forwarding Support
• E-commerce Solutions
• Track & Trace Technology
• Cargo Screening
• Mail Handling

To stay updated on your shipment, please visit our Track Shipment page and provide your Air Waybill number. Our track and trace capability will keep you informed about your cargo's status in real-time.

Menzies is in the process of implementing a single, unified system called MACH (Menzies Aviation Cargo Handling), developed in partnership with Wipro Limited. The cutting-edge platform is designed to replace multiple legacy systems. MACH is built using cloud-native technologies to:

• Enhance business efficiencies: Streamlining operations through increased automation.
• Improve employee experience: Providing tools and insights that make work easier and more effective.
• Elevate customer service: Ensuring consistent and high-quality service.
• Deliver critical business insights: Offering valuable data and analytics.
• Ensure best-in-class security: Maintaining the highest standards of safety and security.

MACH enables the complete digitalization of our operations, ensuring process standardization and consistent customer service. Our customers will benefit from:

• Increased transparency: Real-time updates on cargo status.
• Enhanced efficiency: Automation speeds up processes, reducing delays.
• Improved safety and security: Advanced procedures ensure the highest standards.

The customs clearance process can vary depending on the destination country, the complexity of your shipment, and any additional documentation or inspections required. Our team will work closely with you to ensure your shipment clears customs as efficiently as possible.

Yes, we provide specialized temperature-controlled facilities for the storage and transportation of perishable goods, such as pharmaceuticals and fresh produce. Our facilities are equipped with advanced temperature monitoring and control system to maintain optimal conditions and protect the integrity of your goods throughout the process. To see where this service available, you can visit the network page on our portal and look for the thermometer icon, which indicates stations offering temperature- controlled handling.

Our customers trust us to take care of their most sensitive and precious items. Our cargo handling teams are highly trained and experienced in providing solutions for the handling of special cargo, such as:

• Cars and vehicles
• Dangerous goods
• E-commerce
• Express cargo
• Extra large cargo
• High value items
• Human remains
• Live animals